Refund & Return Policy
Our Refund & Return Policy outlines the conditions under which eligible products may be returned and refunds processed. By placing an order with iStocan, you agree to the terms described below.
Return Eligibility
Customers may request a return for eligible products within 7 days of delivery, unless otherwise stated on the respective product page.
To qualify for a return, products must:
- Be unused and in their original condition.
- Be returned in their original packaging.
- Include all accessories, tags, and invoices received with the order.
Returns that do not meet these conditions may not be eligible for processing.
Non-Returnable Products
Returns will not be accepted for:
- Products damaged due to misuse or improper handling.
- Customized or personalized products.
- Items specifically marked as non-returnable on the product page.
Please review the product details carefully before placing your order.
Refund Process
Once the returned product has been received, inspected, and approved, eligible refunds will be processed to the original payment method within 7–10 business days.
The refund timeline may vary depending on your payment provider or financial institution after the refund has been initiated.
Replacement Option
If a replacement is available, customers may choose to receive a replacement product instead of a refund. Replacement requests are subject to product availability at the time the request is processed.